Director / Manager , Speech-Enabled IVR / Call Center Consulting

James Cheung

2004-06-17 02:43:57 UTC

Dear Sir or Madam,

I am a self-starting and motivated individual with 15 years of
experience in software engineering and 4 years experience in the
e-commerce industry. I would desire to have an opportunity to meet to
discuss permanent employment with Vanguard at your earliest
convenience.

Sincerely yours,

James Cheung

James J. Cheung
310 Willow Way
Chester Springs, PA 19425
(610) 986-5613 (Evenings)
_______________________________________________________________________________

SUMMARY: A self-starting motivated individual with over 10 years of
experience in software and web development using Java, J2EE, Struts,
JSF, JNDI, JSP, JavaScript, ASP.NET, MSMQ, C#, J#, C++, C, Oracle 8i,
SQL Server, UML, BEA Weblogic, Rational Rose, Visio and Dynasty.

OBJECTIVE: To provide value-added experience and expertise in
management and development of real time systems and web applications
in the areas of E-commerce, telecommunications, finance, and
insurance.

EXPERIENCE: Ecount.com
7/2001-6/2004 Software Engineer
Project lead for the payroll direct marketing application, and other
roles. Responsibilities include the full software lifecycle of
requirements gathering, modeling, development, and deployment of
software using UML, Rational Rose, and Visio. Methodology followed
includes the use rapid application development (RAD) until deployment
using the Struts framework and JSP.

Additional roles taken include quality assurance, post-production
support, and product maintenance.

Major architectures used also include B2B web services integration
with major automotive and banking partners (vendors and clients
included), use of JNDI for file imports from partners integrated with
Oracle 8i and SQL Server 6, Xerces XML parser and DOM (Document Object
Model) API.

Walklett Group
2/2001-6/2001 Senior Integrated Systems Consultant
Designed and developed a retirement planning website using Java, data
access routines, Java NDS Framework HTML post and get routines, and
Java Servlets. System requirements gathering included analysis and
design for high level business logic and CGI code reverse engineering
for existing business logic. Roles taken in this project include
analysis and design, interfacing with external business units, and
development. Real time data access routines access a DB2 database
through the Java NDS Framework.

Quick Solutions International
10/2000-2/2001 Consultant
Worked on developing various utility programs in Java. All
development included analysis, design, and implementation.
Development included the usage of IBM Visual Age 3.0.

DBS Systems
7/1998-10/2000 Software Engineer Level 2
Designed and implemented software components for real time high
volume transaction system performing authorization processing center.
System requirements were taken from use case documentation of existing
logic from business analysts. Roles performed include analysis,
design, prototyping, development, documentation, QA testing, and
defect resolution maintenance. Technologies used include Visual C++,
Dynasty, C, TCP/IP, Oracle, ODBC, Tuxedo, and Oracle stored procedures
for staging of test data.

Lockheed Martin/Martin Marietta
7/1993-7/1998 Software Design Engineer/Staff Consultant
Designed and implemented major systems for telecommunications and
transportation companies. Systems involved implementations using
graphical user interfaces (GUI), database interfaces, and decision
support systems.

Project work includes:
· Building graphical user interfaces using C++, Rogue Wave, and Motif
on a Sun Solaris system.
· Integrating Kerberos into an existing peer to peer system written in
C and TCP/IP routines on an HP Unix 10 system.
· Designed, developed, debugged, and maintained (defects) for a
telephone service activation real time transaction system written in
C++, Rogue Wave, Nexpert Object, and Object Oriented Database Systems
on an HP Unix 10 system
· Designed, developed, debugged, and maintained (defects) for a claims
processing center written in Lotus Notes and Lotus Notes API using
C.on Windows NT
· Designed, developed, debugged, and maintained (defects) for a credit
card transaction data warehousing tape loading routine on an HP Unix
10 system

International Business Machines (IBM)
1/1992-8/1992 Computer Science Intern
Designed and developed a legacy data backup system from an IBM
TSO/MVS system to an IBM PC Model 60 running OS/2 2.0. The system
used screen scrapes to take data from the distribution system for
computer hardware, software and manuals and back them up into an SQL
based relational database.

Caterpillar
1/1991-8/1991 Engineering Intern
Designed and developed an automated data uploading system from
multiple manufacturing based distributed data collection systems into
a centralized Oracle database on a DEC VAX/VMS. The code required
writing heavy amounts of FORTRAN, SQL, and DEC DCL (a scripting
language) to integrate the pieces together.

TECHNICAL SKILLS:
Design skills: Object Oriented Analysis and Design (Rumbaugh),
Unified
Methodology Language (UML)
Development skills: J#, C#,Java, ASP, C++, C, "Dynasty", SQL
Platforms worked on: Windows 2000, Windows NT, HP UX, Sun OS UNIX,
IBM VM/CMS, IBM TSO/MVS, DEC VAX/VMS

EDUCATION: B.S., Computer Science, The Pennsylvania State University,
1993
M.E. Engineering Sc.-Software Engineering, The Pennsylvania State
University, 2002

CERTIFICATION:
CLP Certified Lotus Professional R4, Principle Level Application
Developer, 1998
Sun Certified Java Programmer, 2000

Post by Arnold Garlick
Director / Manager, Speech-Enabled IVR / Call Center Consulting
Location: Silicon Valley, California (Position AXG-795)
Responsible for managing multiple consulting engagements for new
enterprise-level IVR Call Center systems and/or the migration of IVR
operations from DTMF to state-of-the-art speech-enabled systems. Will
also be an integral part of the post-sales support and implementation
of value-added software tools for the rapid deployment of innovative
speech recognition-based call center products.
Will be responsible for overseeing multiple projects across the US
with senior consultants and project managers as direct reports to this
position. Each team will manage, coordinate and report on large
call-center speech application deployment projects. Assemble and guide
project teams, identify resources needed, and develop project plans
and schedules to ensure timely completion of projects. Communicate
frequently with project leaders and client staff regarding project
status and identify and resolve project problems and issues. Provide
guidance to project managers in customer relationships in conjunction
with the account executives and professional services management.
? Oversee the preparation of multiple proposals, statements of work
and the development of project plans, schedules, resources, and
milestones, in conjunction Professional Services managers and client
project management. Will monitor, track, and be held accountable for
multiple projects, deliverables, quality assurance, and customer
services.
? Initiates action to identify and resolve project problems/issues and
reports to Professional Services managers on mitigating steps and
actions taken to ensure timely deliverables, project success and
quality.
? Assign tasks to team leaders; develop team best practices and
operating rules; mentor, guide, and empower team leaders in planning
and executing the work and providing customer service in accordance
with Professional Services organization practices and standards.
? Report regularly to management on project progress; manage risk,
scope, quality, effort, resources and timeline.
? Participate in pre- and post-sales activities, proposal development
to existing and new customers.
? Work closely with company executive management in developing
consulting and project planning methodology and tools.
? 8+ years experience in managing multiple project teams and systems
integration consulting or enterprise software implementation services.
? 8+ years experience in first or second-level management in
customer-facing, project management role leading multiple teams.
? 4+ years experience with call centers and/or speech application
deployment.
? BS degree in information technology, computer science, engineering,
or other related field. MBA a plus.
? Strong communication skills (presentation, verbal, and written).
? Experience in supporting sales and business development
opportunities through proposal creation, review and presentation.
? Experience working directly with customers in a consulting or
services role.
? Ability to travel as needed.
Please refer to Position AXG-795
Arnold L. Garlick III
President
Pacific Search Consultants
2377 S. El Camino Real, Suite #201
San Clemente, CA 92672
(949) 366-9000
(949) 366-9200
About Pacific Search Consultants / SpeechTekJobs
The firm was established in 1979 as an innovative recruiting firm
supporting a variety of high-technology industries, and has
specialized in the Speech Technology since 1991. We are perhaps the
only professional search firm focused exclusively on Speech Technology
and related product development and professional/consulting services.
For more details about additional career opportunities, please visit
www.SpeechTekJobs.com.