Mario
2004-02-27 22:44:59 UTC
===============================================
Please forward your credentials to debra-***@ic3corp.com
===============================================
Primary Responsibilities:
-Experienced support engineer with superior ability to focus your skills
within the customer support
-Provide technical support to client's entire product line
-Communicate effectively to the partners and internal groups for all
issues relating to the day-to-day support activities for the customers
-Ensure complete and detailed documentation for all issues in the field
and provide a weekly status report for all outstanding customer issues
-Identify product/customer issues and escalate as required to management
along with the co-ordination of necessary on-site support activities
with the Field Engineering group
-Assist in the continuous improvement process for the support of the
partners on a going forward basis
-Provide on-call support for the company and ensure customer support
coverage via pager for after hours support on a rotating basis
-Responsible for the generation of a knowledge base for the company in
terms of FAQs and other technical tips
-Responsible for the regular updates to the customers/partners through
email notifications in terms of new software releases and technical
notes/bulletins
Required Skills/Experience:
-BSEE (or Telecom) with a minimum of 5 years experience in the support
of telecom and data/wireless technologies
-Experience in the support of T1/E1 WAN environments is mandatory
-Experience in the support of wireless technologies including Point to
Point, Point to Multipoint, cell planning and RF engineering is mandatory
-Additional experience in the support of data networks including VLANs,
IP, routing and SNMP is required
-Field Engineering or previous phone support experience is required.
-Bilingual (English/French or Spanish) is a desirable asset
-Excellent documentation and communication skills are mandatory
===============================================
Please forward your credentials to debra-***@ic3corp.com
===============================================
Please forward your credentials to debra-***@ic3corp.com
===============================================
Primary Responsibilities:
-Experienced support engineer with superior ability to focus your skills
within the customer support
-Provide technical support to client's entire product line
-Communicate effectively to the partners and internal groups for all
issues relating to the day-to-day support activities for the customers
-Ensure complete and detailed documentation for all issues in the field
and provide a weekly status report for all outstanding customer issues
-Identify product/customer issues and escalate as required to management
along with the co-ordination of necessary on-site support activities
with the Field Engineering group
-Assist in the continuous improvement process for the support of the
partners on a going forward basis
-Provide on-call support for the company and ensure customer support
coverage via pager for after hours support on a rotating basis
-Responsible for the generation of a knowledge base for the company in
terms of FAQs and other technical tips
-Responsible for the regular updates to the customers/partners through
email notifications in terms of new software releases and technical
notes/bulletins
Required Skills/Experience:
-BSEE (or Telecom) with a minimum of 5 years experience in the support
of telecom and data/wireless technologies
-Experience in the support of T1/E1 WAN environments is mandatory
-Experience in the support of wireless technologies including Point to
Point, Point to Multipoint, cell planning and RF engineering is mandatory
-Additional experience in the support of data networks including VLANs,
IP, routing and SNMP is required
-Field Engineering or previous phone support experience is required.
-Bilingual (English/French or Spanish) is a desirable asset
-Excellent documentation and communication skills are mandatory
===============================================
Please forward your credentials to debra-***@ic3corp.com
===============================================